Last month I spent 2 weeks working in However, I will say that the whole experience was hell on my skin. I normally use a Clarasonic facial brush (in pink, of course!), but I didn’t pack it for this trip. After two weeks of layering on sunscreen, my pores were in need desperate need of a detox!
For general maintenance and also to prepare for my super-fab trip to Napa Valley
The Trickery:
After I’ve had am amazing hour of relaxation, the esthetician asks me to get dressed and she will meet outside the door with a large glass of cucumber water. G reat – sounds delish.
With my delicious water in hand, Ms. Esthetician begins complimenting me and saying what a joy it was to do my facial- blah blah blah (sounds fake to me). As we're walking towards the counter she steers me to the product display and starts in on the ‘Hard-Sell’.
Exact Quote: “These are the products I used on you today” (points to 20 different products….and begins to explain the purpose of each one). “Which ones would you like to take home today?”
I’m not a fan of the pushy approach, and where I normally would have dropped major cash on new products – it wasn’t happening today. I felt caught off guard by the fake compliments and still a bit loopy from being so relaxed (maybe that was her intended strategy…..).
When I explained I was attempting to downsize my beauty products instead of adding more, she became bored and left.
She was recommending I use the entire embrightening line (of course - they always push the 'entire' line). Has anyone else used these products? Any comments?
If I'm still thrilled with how my skin looks (it's dewy & refreshed, btw) I will go back and purchase them (or order them online). I would love to throw away all of my treatment products away and start over. But there is a sense of obligation to use them since you have aleady invested the money. It's a vicious cycle.
I'm curious how others feel about the hard sell of products. It can be very awkward and it happens at the hair salon, the spa, the clothing store - essentially everywhwere.
I just think the hit-em-hard approach doesn't work. Or does it? What is the ettiquete of selling products that compliment services?
3 comments:
The 'hard-sell' approach makes me dig my heels in and even if I did want them in the first place, I would get them elsewhere. It really bugs me, but on the other side, I know when I worked as a beauty therapist, I only got minimum wage, we had sales targets to meet that were quite tough and I got commission on what I sold so you sort of had to push the products. Rubbish, I know..:)
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I know what you mean about the employee just trying to make a living. But isn't that where tipping comes in? In the US it is expected to tip 15-20% on all services. Is that the same for you?
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